ENG
RICHDOC AI-CRM
An AI-powered CRM
purpose-built for hospitals, developed in-house by Richdoc
and actively used in real clinics.
WHY MEDICAL CRM
01
Unstructured Patient Inquiry Management
Delayed responses to patient inquiries after marketing campaigns
can result in lost opportunities and reduced conversions.
02
Disorganized Appointment Management
Without a centralized system, scattered appointment data
can lead to scheduling errors and operational inefficiencies.
03
Lack of Patient Retention Management
Advertising alone isn't enough to encourage repeat visits
or build long-term relationships with patients.
ABOUT YEYAKSSOK CRM
STEP 01
Consultation
Inbound & outbound consultations
Patient relationship management
STEP 02
Appointment
Appointment scheduling
Schedule management
STEP 03
Visit
Patient check-in and
medical history management
STEP 04
Follow-up
Repeat visit management and
long-term patient engagement
PRODUCT · SCHEDULER
Appointments are displayed in an intuitive time-based schedule, with color-coded statuses for easy tracking
PRODUCT · DASHBOARD & REPORTS
Dashboard
View revenue, appointments, schedules, and announcements from one central dashboard
Appointment Board
Monitor appointments by date, time, and treatment room
Treatment Status Board
Track each patient from appointment and check-in through consultation and treatment
Patient Search
Quickly search patient records, visit sources, and assigned staff
Payment Records
Review payment history and outstanding balances for each patient
Reports & Analytics
Automatically calculate revenue by payment method or consultant, with Excel export available
System Settings
Configure treatment categories, discount reasons, referral sources, and other clinic settings
User Access Control
Manage staff accounts with role-based permissions and menu access control
Dashboard
View revenue, appointments, schedules, and announcements from one central dashboard
Appointment Board
Monitor appointments by date, time, and treatment room
Treatment Status Board
Track each patient from appointment and check-in through consultation and treatment
Payment Records
Review payment history and outstanding balances for each patient
Reports & Analytics
Automatically calculate revenue by payment method or consultant, with Excel export available
CORE FUNCTIONS
Available Today
01
Patient Inquiry
Management
02
Appointment Management
03
Patient History
Management
04
Consultation Status
Tracking
05
Treatment Chart
Electronic Authentication
06
KakaoTalk Notifications
& SMS Integration
07
Before & After
Photo Management
08
Consent Form
Management
Coming Soon
ACTUAL USE CASE
Currently Used at Rejuel Gangnam
DATA SECURITY
Sensitive Data Encryption
AES-256 Encryption
Sensitive information such as national ID numbers, passport numbers, and driver's license numbers is securely encrypted
Password Security
Salted One-Way Hashing
Passwords are stored in a non-reversible hashed format
Secure Data Transmission
SSL / TLS Encryption
All data transmitted over the internet is protected using SSL/TLS encryption
Access Control
Role-Based Permissions & IP Restrictions
Control access by user role, menu permissions, and approved IP addresses
Audit Logs
Change History Tracking
All modifications to personal information are recorded for auditing purposes
Electronic Signature Integration
Integrated with Korea Electronic Certification Authority
Process digital consent forms through integrated electronic signature solutions
RICHDOC TECHNOLOGY
Hospital Marketing × In-House CRM Development × Operational Data Analytics
20 Years
Hospital marketing experience
In-House
CRM developed and operated by Richdoc
MSO
Technology-driven clinic management model
